The agent's voicemail message is updated to reflect new contact information or context, ensuring callers receive accurate instructions when leaving a message.
The agent retrieves the target agent ID and updates the voicemail_message field. It ensures the new message includes who is calling, why, and a callback number. It avoids adding conflicting instructions like 'press 1' which fight the built-in handler. Verify the agent exists before updating.
- Category: Customer support
- Effect: Changes data in your accounts
- MCP servers: AgentLine MCP (https://koskamo.com/explore/agentline-mcp)
- Source: Agents - AgentLine (https://docs.agentline.cloud/guides/agents)
- Source quote: "On outbound calls the pipeline detects a mailbox and leaves voicemail_message : Greeting — “You’ve reached…” , “12418174 is not available” , “leave a message after the beep” ."
- Playbook page: https://koskamo.com/explore/use-cases/update-agent-voicemail-message
Prompt: Update the AgentLine agent with ID 'ag_123' to have a new voicemail_message: 'Hi, this is Alex calling about the apartment. Please call me back at 555-0100.'