The agent asks up to two missing questions to clarify constraints like group size or date, then provides a refined, accurate service suggestion with a direct enquiry link.
The agent sends the customer's nonpersonal need and constraints to the resolve_customer_need tool. The consultant returns suitable services and up to two missing questions. The agent asks the customer in their language, refines the query with new constraints (e.g., group size), and retrieves the final suggestion with source facts and enquiry links.
- Category: Customer support
- Effect: Read-only
- MCP servers: AI MAXX MCP (https://koskamo.com/explore/ai-maxx-mcp)
- Source: Connect your AI assistant · AI MAXX (https://www.ai-maxx.com/connect/)
- Source quote: "Our consultant returns suitable services, source facts, photos, hours, routes and up to two missing questions."
- Playbook page: https://koskamo.com/explore/use-cases/clarify-and-refine-customer-service-needs
Prompt: Use the resolve_customer_need tool to handle a customer request for a prison experience group visit. Ask any missing questions to clarify constraints, then provide a refined suggestion with source facts and an enquiry link.