Clarify and refine customer service needs
The agent asks up to two missing questions to clarify constraints like group size or date, then provides a refined, accurate service suggestion with a direct enquiry link.
How it works
Read-onlyCustomer support
The agent sends the customer's nonpersonal need and constraints to the `resolve_customer_need` tool. The consultant returns suitable services and up to two missing questions. The agent asks the customer in their language, refines the query with new constraints (e.g., group size), and retrieves the final suggestion with source facts and enquiry links.
Prompt
Paste this into an agent that has the servers below connected. Adjust the names and dates to your own.
Prompt for Clarify and refine customer service needs
Use the resolve_customer_need tool to handle a customer request for a prison experience group visit. Ask any missing questions to clarify constraints, then provide a refined suggestion with source facts and an enquiry link.MCP servers it needs
Source
The vendor page this playbook is drawn from, and the passage that supports it.
Our consultant returns suitable services, source facts, photos, hours, routes and up to two missing questions.Connect your AI assistant · AI MAXX