An AI voice agent is configured with specific instructions, greeting, and voice settings to handle incoming calls or leave voicemails on behalf of the business.
The agent constructs a request to create a new agent resource. It defines the display name, system prompt for behavior, initial greeting, voice ID, and voicemail message. It ensures the owner_phone is set for call handling. Before executing, verify the system prompt aligns with brand voice and the voicemail message includes necessary callback details.
- Category: Customer support
- Effect: Changes data in your accounts
- MCP servers: AgentLine MCP (https://koskamo.com/explore/agentline-mcp)
- Source: Agents - AgentLine (https://docs.agentline.cloud/guides/agents)
- Source quote: "An agent bundles a system prompt, greeting, voice, and call-handling behavior. Every number and call belongs to an agent."
- Playbook page: https://koskamo.com/explore/use-cases/create-ai-voice-agent-for-support
Prompt: Create a new AgentLine agent named 'Support Bot'. Set the system prompt to 'You are a helpful assistant. Be concise.' Use the initial greeting 'Hi, this is Support. How can I help?'. Set the voice_id to 'female-1'. Configure the voicemail_message to 'Hi, this is Support calling about your request. Please call us back at 555-0100.'