Create AI Voice Agent for Support
An AI voice agent is configured with specific instructions, greeting, and voice settings to handle incoming calls or leave voicemails on behalf of the business.
How it works
Changes data in your accountsCustomer support
The agent constructs a request to create a new agent resource. It defines the display name, system prompt for behavior, initial greeting, voice ID, and voicemail message. It ensures the owner_phone is set for call handling. Before executing, verify the system prompt aligns with brand voice and the voicemail message includes necessary callback details.
Prompt
Paste this into an agent that has the servers below connected. Adjust the names and dates to your own.
Prompt for Create AI Voice Agent for Support
Create a new AgentLine agent named 'Support Bot'. Set the system prompt to 'You are a helpful assistant. Be concise.' Use the initial greeting 'Hi, this is Support. How can I help?'. Set the voice_id to 'female-1'. Configure the voicemail_message to 'Hi, this is Support calling about your request. Please call us back at 555-0100.'MCP servers it needs
Source
The vendor page this playbook is drawn from, and the passage that supports it.
An agent bundles a system prompt, greeting, voice, and call-handling behavior. Every number and call belongs to an agent.Agents - AgentLine