Agent use cases
Cited playbooks: what an agent can do with the servers in the directory.
51 use cases
Every playbook cites a vendor page and was reviewed before publishing.
| Use case | Category | Effect | Open |
|---|---|---|---|
Scan for incomplete succession planningA firm-wide list of clients with incomplete succession planning, enabling proactive relationship management and risk mitigation. | Customer support | Read-only | |
Scan parking ticket and draft appealThe agent extracts the issuer, violation code, and legal grounds from a ticket photo and generates a preliminary appeal letter draft for the user to review. | Customer support | Read-only | |
Screen and rank candidates using AI RecruiterCandidates are automatically scored, ranked, and notes are taken, allowing recruiters to quickly identify top talent without manual review of every application. | Customer support | Changes data in your accounts | |
Search and book AI-bookable servicesThe agent locates available service slots for a specific business and location, then books an appointment directly into the user's existing calendar system after user approval. | Customer support | Changes data in your accounts | |
Search for local businesses or servicesThe user receives a list of relevant businesses or services with contact details, addresses, and opening hours, along with direct links to the 1820.ch directory entries for further verification. | Customer support | Read-only | |
Send email via SMTP submissionAn email is successfully transmitted through the user's verified mailbox, enabling automated customer communication or support ticket responses. | Customer support | Changes data in your accounts | |
Summarize support tickets for handoffThe agent provides a concise escalation summary of a customer issue, enabling efficient handoff to support staff without manual reading of raw tickets. | Customer support | Read-only | |
Triage and prioritize backlog itemsNew support tickets are added to the AgileHero backlog with appropriate priorities, labels, and epic assignments, streamlining the workflow for the team. | Customer support | Changes data in your accounts | |
Triage and reply to new support ticketsThe agent automatically identifies incoming support emails, analyzes the content, and sends appropriate replies or drafts for human review, streamlining customer service workflows. | Customer support | Changes data in your accounts | |
Triage new support tickets in AsanaNew support tickets are automatically analyzed, prioritized, and assigned to the appropriate team members in Asana, reducing manual triage time. | Customer support | Changes data in your accounts | |
Triage support inbox and draft urgent repliesThe agent summarizes unread support emails, identifies urgent items, and drafts appropriate replies for user review before sending. | Customer support | Changes data in your accounts | |
Update Agent Voicemail MessageThe agent's voicemail message is updated to reflect new contact information or context, ensuring callers receive accurate instructions when leaving a message. | Customer support | Changes data in your accounts |
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Where these playbooks come from
Each playbook is drawn from the vendor page it cites and reviewed by Koskamo before it is published. Koskamo does not run these servers or your agent: check what each tool will do before you let it act on your accounts.
Koskamo reads the example, tutorial, and guide pages that vendors publish for their own MCP servers. A playbook is only drafted when the page says the server can do it, and the supporting quote is shown on every playbook.