Help Scout MCP Server

An MCP server providing AI assistants with direct access to Help Scout data, enabling search of conversations, customers, organizations, and Docs. It supports reading ticket metadata, thread history, and reports, with optional opt-in writes for drafting replies, adding notes, and managing ticket status.

Package and access

Local package with source-attributed installation metadata. Koskamo does not execute packages during review.

Community listingLocal stdioSource reviewed; not executedPublished by drewburchfield

Vendor documentation

What you can do with it

Search conversations by keyword, date, or status
Look up customers by name or email address
Retrieve Docs articles from the Help Scout Docs API
Draft replies and manage ticket assignments

Source and maintenance

Community listingRegistry 1.7.0

mcp-registry: io.github.drewburchfield/help-scout-mcp@1.7.0 Source repository

Maintenance checked: Oct 31, 2026, 10:59 PM UTC

Packages and installation

Source-provided package data. Koskamo has not executed or live-probed this package.

help-scout-mcp-server 1.7.0

npmnpx

help-scout-mcp-server package definition

{
  "version": "1.7.0",
  "transport": "stdio",
  "identifier": "help-scout-mcp-server",
  "runtimeHint": "npx",
  "registryType": "npm",
  "environmentVariables": [
    {
      "name": "HELPSCOUT_APP_ID",
      "format": "string",
      "isRequired": true,
      "description": "Help Scout OAuth2 App ID (also accepts HELPSCOUT_CLIENT_ID)"
    },
    {
      "name": "HELPSCOUT_APP_SECRET",
      "format": "string",
      "isRequired": true,
      "description": "Help Scout OAuth2 App Secret (also accepts HELPSCOUT_CLIENT_SECRET)"
    },
    {
      "name": "REDACT_MESSAGE_CONTENT",
      "format": "string",
      "description": "Hide message bodies in responses for compliance (true/false)"
    }
  ]
}

Tools

Reported by the attributed source; not independently observed by Koskamo.

No tool definitions available.

Connect from your client

Each snippet configures the same source-provided package; replace placeholders before use.

This server is operated by the named third party. Listing and endpoint checks are not an endorsement or a security audit. Review the operator's permissions, terms, and data handling before connecting. How listings are checked and corrected.

Cursor

Merge this local stdio configuration, replace every placeholder environment value, and restart Cursor. Koskamo has not executed this package.

Cursor configuration

{
  "mcpServers": {
    "help-scout-mcp-server": {
      "command": "npx",
      "args": [
        "-y",
        "help-scout-mcp-server@1.7.0"
      ],
      "env": {
        "HELPSCOUT_APP_ID": "<YOUR_HELPSCOUT_APP_ID>",
        "HELPSCOUT_APP_SECRET": "<YOUR_HELPSCOUT_APP_SECRET>",
        "REDACT_MESSAGE_CONTENT": "<YOUR_REDACT_MESSAGE_CONTENT>"
      }
    }
  }
}

Cline

Merge this local stdio configuration, replace every placeholder environment value, and restart Cline. Koskamo has not executed this package.

Cline configuration

{
  "mcpServers": {
    "help-scout-mcp-server": {
      "command": "npx",
      "args": [
        "-y",
        "help-scout-mcp-server@1.7.0"
      ],
      "env": {
        "HELPSCOUT_APP_ID": "<YOUR_HELPSCOUT_APP_ID>",
        "HELPSCOUT_APP_SECRET": "<YOUR_HELPSCOUT_APP_SECRET>",
        "REDACT_MESSAGE_CONTENT": "<YOUR_REDACT_MESSAGE_CONTENT>"
      }
    }
  }
}

VS Code

Merge this local stdio configuration, replace every placeholder environment value, and restart VS Code. Koskamo has not executed this package.

VS Code configuration

{
  "servers": {
    "help-scout-mcp-server": {
      "type": "stdio",
      "command": "npx",
      "args": [
        "-y",
        "help-scout-mcp-server@1.7.0"
      ],
      "env": {
        "HELPSCOUT_APP_ID": "<YOUR_HELPSCOUT_APP_ID>",
        "HELPSCOUT_APP_SECRET": "<YOUR_HELPSCOUT_APP_SECRET>",
        "REDACT_MESSAGE_CONTENT": "<YOUR_REDACT_MESSAGE_CONTENT>"
      }
    }
  }
}

Claude Desktop

Merge this local stdio configuration, replace every placeholder environment value, and restart Claude Desktop. Koskamo has not executed this package.

Claude Desktop configuration

{
  "mcpServers": {
    "help-scout-mcp-server": {
      "command": "npx",
      "args": [
        "-y",
        "help-scout-mcp-server@1.7.0"
      ],
      "env": {
        "HELPSCOUT_APP_ID": "<YOUR_HELPSCOUT_APP_ID>",
        "HELPSCOUT_APP_SECRET": "<YOUR_HELPSCOUT_APP_SECRET>",
        "REDACT_MESSAGE_CONTENT": "<YOUR_REDACT_MESSAGE_CONTENT>"
      }
    }
  }
}

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