Freshdesk MCP

This MCP server enables AI agents to interact with the Freshdesk helpdesk platform. It supports managing tickets, contacts, companies, agents, groups, knowledge base articles, SLA policies, and business hours. It features decision-tree navigation to keep tool lists focused, guardrails for destructive actions, and supports both stdio and Streamable HTTP transports for local or gateway deployment.

Package and access

Local package with source-attributed installation metadata. Koskamo does not execute packages during review.

Community listingLocal stdioSource reviewed; not executedPublished by Wyre Technology

Vendor documentation

What you can do with it

Retrieve and update customer support tickets
Manage contacts and company records
Access and update knowledge base articles
Check SLA policies and business hours

Source and maintenance

Community listingRegistry 1.0.12

mcp-registry: io.github.WYRE-AI/freshdesk-mcp@1.0.12 Source repository Project website

Maintenance checked: Nov 1, 2026, 4:29 AM UTC

Packages and installation

Source-provided package data. Koskamo has not executed or live-probed this package.

ghcr.io/wyre-ai/freshdesk-mcp:v1.0.12

oci

ghcr.io/wyre-ai/freshdesk-mcp:v1.0.12 package definition

{
  "transport": "stdio",
  "identifier": "ghcr.io/wyre-ai/freshdesk-mcp:v1.0.12",
  "registryType": "oci",
  "environmentVariables": [
    {
      "name": "FRESHDESK_DOMAIN",
      "format": "string",
      "isRequired": true,
      "description": "Freshdesk account subdomain — the part before .freshdesk.com (e.g. 'acme')"
    },
    {
      "name": "FRESHDESK_API_KEY",
      "format": "string",
      "isRequired": true,
      "description": "Freshdesk API key (found under Profile Settings in the Freshdesk portal)"
    },
    {
      "name": "MCP_TRANSPORT",
      "format": "string",
      "default": "stdio",
      "description": "Transport mode for the server. Set to 'stdio' for local CLI use; the image defaults to 'http' for gateway hosting."
    },
    {
      "name": "AUTH_MODE",
      "format": "string",
      "default": "env",
      "description": "Credential source: 'env' reads vars locally, 'gateway' expects header injection from the WYRE MCP Gateway."
    },
    {
      "name": "LOG_LEVEL",
      "format": "string",
      "default": "info",
      "description": "Log verbosity: debug, info, warn, error"
    }
  ]
}

Tools

Reported by the attributed source; not independently observed by Koskamo.

No tool definitions available.

Connect from your client

Each snippet configures the same source-provided package; replace placeholders before use.

This server is operated by the named third party. Listing and endpoint checks are not an endorsement or a security audit. Review the operator's permissions, terms, and data handling before connecting. How listings are checked and corrected.

Cursor

Merge this local stdio configuration, replace every placeholder environment value, and restart Cursor. Koskamo has not executed this package.

Cursor configuration

{
  "mcpServers": {
    "freshdesk-mcp-v1-0-12": {
      "command": "docker",
      "args": [
        "run",
        "-i",
        "--rm",
        "-e",
        "FRESHDESK_DOMAIN=<YOUR_FRESHDESK_DOMAIN>",
        "-e",
        "FRESHDESK_API_KEY=<YOUR_FRESHDESK_API_KEY>",
        "-e",
        "MCP_TRANSPORT=<YOUR_MCP_TRANSPORT>",
        "-e",
        "AUTH_MODE=<YOUR_AUTH_MODE>",
        "-e",
        "LOG_LEVEL=<YOUR_LOG_LEVEL>",
        "ghcr.io/wyre-ai/freshdesk-mcp:v1.0.12"
      ],
      "env": {
        "FRESHDESK_DOMAIN": "<YOUR_FRESHDESK_DOMAIN>",
        "FRESHDESK_API_KEY": "<YOUR_FRESHDESK_API_KEY>",
        "MCP_TRANSPORT": "<YOUR_MCP_TRANSPORT>",
        "AUTH_MODE": "<YOUR_AUTH_MODE>",
        "LOG_LEVEL": "<YOUR_LOG_LEVEL>"
      }
    }
  }
}

Cline

Merge this local stdio configuration, replace every placeholder environment value, and restart Cline. Koskamo has not executed this package.

Cline configuration

{
  "mcpServers": {
    "freshdesk-mcp-v1-0-12": {
      "command": "docker",
      "args": [
        "run",
        "-i",
        "--rm",
        "-e",
        "FRESHDESK_DOMAIN=<YOUR_FRESHDESK_DOMAIN>",
        "-e",
        "FRESHDESK_API_KEY=<YOUR_FRESHDESK_API_KEY>",
        "-e",
        "MCP_TRANSPORT=<YOUR_MCP_TRANSPORT>",
        "-e",
        "AUTH_MODE=<YOUR_AUTH_MODE>",
        "-e",
        "LOG_LEVEL=<YOUR_LOG_LEVEL>",
        "ghcr.io/wyre-ai/freshdesk-mcp:v1.0.12"
      ],
      "env": {
        "FRESHDESK_DOMAIN": "<YOUR_FRESHDESK_DOMAIN>",
        "FRESHDESK_API_KEY": "<YOUR_FRESHDESK_API_KEY>",
        "MCP_TRANSPORT": "<YOUR_MCP_TRANSPORT>",
        "AUTH_MODE": "<YOUR_AUTH_MODE>",
        "LOG_LEVEL": "<YOUR_LOG_LEVEL>"
      }
    }
  }
}

VS Code

Merge this local stdio configuration, replace every placeholder environment value, and restart VS Code. Koskamo has not executed this package.

VS Code configuration

{
  "servers": {
    "freshdesk-mcp-v1-0-12": {
      "type": "stdio",
      "command": "docker",
      "args": [
        "run",
        "-i",
        "--rm",
        "-e",
        "FRESHDESK_DOMAIN=<YOUR_FRESHDESK_DOMAIN>",
        "-e",
        "FRESHDESK_API_KEY=<YOUR_FRESHDESK_API_KEY>",
        "-e",
        "MCP_TRANSPORT=<YOUR_MCP_TRANSPORT>",
        "-e",
        "AUTH_MODE=<YOUR_AUTH_MODE>",
        "-e",
        "LOG_LEVEL=<YOUR_LOG_LEVEL>",
        "ghcr.io/wyre-ai/freshdesk-mcp:v1.0.12"
      ],
      "env": {
        "FRESHDESK_DOMAIN": "<YOUR_FRESHDESK_DOMAIN>",
        "FRESHDESK_API_KEY": "<YOUR_FRESHDESK_API_KEY>",
        "MCP_TRANSPORT": "<YOUR_MCP_TRANSPORT>",
        "AUTH_MODE": "<YOUR_AUTH_MODE>",
        "LOG_LEVEL": "<YOUR_LOG_LEVEL>"
      }
    }
  }
}

Claude Desktop

Merge this local stdio configuration, replace every placeholder environment value, and restart Claude Desktop. Koskamo has not executed this package.

Claude Desktop configuration

{
  "mcpServers": {
    "freshdesk-mcp-v1-0-12": {
      "command": "docker",
      "args": [
        "run",
        "-i",
        "--rm",
        "-e",
        "FRESHDESK_DOMAIN=<YOUR_FRESHDESK_DOMAIN>",
        "-e",
        "FRESHDESK_API_KEY=<YOUR_FRESHDESK_API_KEY>",
        "-e",
        "MCP_TRANSPORT=<YOUR_MCP_TRANSPORT>",
        "-e",
        "AUTH_MODE=<YOUR_AUTH_MODE>",
        "-e",
        "LOG_LEVEL=<YOUR_LOG_LEVEL>",
        "ghcr.io/wyre-ai/freshdesk-mcp:v1.0.12"
      ],
      "env": {
        "FRESHDESK_DOMAIN": "<YOUR_FRESHDESK_DOMAIN>",
        "FRESHDESK_API_KEY": "<YOUR_FRESHDESK_API_KEY>",
        "MCP_TRANSPORT": "<YOUR_MCP_TRANSPORT>",
        "AUTH_MODE": "<YOUR_AUTH_MODE>",
        "LOG_LEVEL": "<YOUR_LOG_LEVEL>"
      }
    }
  }
}

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