New support tickets are automatically analyzed, prioritized, and assigned to the appropriate team members in Asana, reducing manual triage time.
The agent connects to the Asana MCP server using OAuth authentication. It retrieves recent tasks or tickets from a designated support project. It analyzes the content of each ticket to determine priority and assignee based on predefined rules. The agent then updates the task details in Asana, such as setting priority levels or assigning users, ensuring that the support queue is efficiently managed.
- Category: Customer support
- Effect: Changes data in your accounts
- MCP servers: Asana (https://koskamo.com/explore/asana)
- Source: Integrating with Asana's MCP Server (https://developers.asana.com/docs/integrating-with-asanas-mcp-server)
- Source quote: "Triage bot Using bots"
- Playbook page: https://koskamo.com/explore/use-cases/triage-new-support-tickets-in-asana
Prompt: Please triage the new support tickets in the 'Customer Support' project. For each unassigned ticket, analyze the description to determine priority (High, Medium, Low) and assign it to the appropriate team member based on the issue type. Update the task in Asana with the new priority and assignee.