Agents maintain private lists of names, labels, and phone numbers to organize communication partners efficiently.
The agent uses MCP tools to create, update, or delete contacts. It ensures phone numbers are in E.164 format and handles duplicates by checking for existing IDs. Before modifying, verify the contact details are accurate. For read-only tasks, it lists or searches contacts without altering data.
- Category: Customer support
- Effect: Changes data in your accounts
- MCP servers: AgentLine MCP (https://koskamo.com/explore/agentline-mcp)
- Source: Contacts - AgentLine (https://docs.agentline.cloud/guides/contacts)
- Source quote: "Agents save and look up contacts through the API or MCP."
- Playbook page: https://koskamo.com/explore/use-cases/save-and-manage-agent-contacts
Prompt: Save a contact named 'Dr. Patel' with label 'dentist' and phone '+12125557890'. Then update the label to 'orthodontist'.