New support tickets are added to the AgileHero backlog with appropriate priorities, labels, and epic assignments, streamlining the workflow for the team.
The agent connects to the AgileHero MCP server via OAuth. It retrieves the current list of epics and backlog items to understand the project context. Using the provided ticket details, the agent creates new issues in the backlog, assigns them to relevant epics, and sets priority levels. It may also update existing items if the tickets are duplicates or enhancements. The agent verifies the creation by listing the updated backlog. Before acting, ensure the user has provided clear ticket details and that the agent has permission to modify the backlog.
- Category: Customer support
- Effect: Changes data in your accounts
- MCP servers: AgileHero MCP (https://koskamo.com/explore/agilehero-mcp)
- Source: MCP Server Documentation — AgileHero (https://agilehero.io/docs/mcp)
- Source quote: "AgileHero ships a built-in MCP server: add one URL to any MCP-capable AI assistant, sign in with your AgileHero account, and it works your projects with exactly your permissions — 49 tools across boards, backlog, epics, wiki, whiteboards, retrospectives, and roadmap."
- Playbook page: https://koskamo.com/explore/use-cases/triage-and-prioritize-backlog-items
Prompt: Please triage the following new support tickets and add them to our AgileHero backlog. Prioritize them based on severity and impact. Assign them to the appropriate epics. Here are the tickets: [Insert Ticket Details].